At Rusticoslara.com, we have a daily shuttle service from Monday to Friday from 09:00 a.m. to 19:00 p.m. to serve your furniture within the agreed time limit. All orders are properly packaged to ensure correct shipment. If there still could be a break we take full responsibility for the withdrawal without this repercussions in any sense and replenish them as soon as possible.
In the event of any damage to the packaging and / or product detected at the time of receipt of the goods, it shall be recorded at the receipt of the goods on the receipt of the transport company, stating and informing Rusticoslara.com of the mentioned circumstance. If a defect is detected in the product as a result of the transport, it must be communicated within a period of no more than 24 hours from receipt of the delivery to email@example.com. If this is not the case, the transportation agency will not accept any claims.
All of our items, whether furniture, hardware, wrought iron or esparto, will be ready to ship in 15 working days, except in cases of stock breach, in which we will contact you to inform you of the new delivery period .
In this case, the customer will have the right to cancel the order without cost, provided that no special orders (products not on the page) have been made by the consumer, for which he will have to contact Rusticoslara.com.
The transport agency works door-to-door.
This means that you will receive your order at the front door of the address.
If it is a block, please note that the carrier does not bring the furniture up to you.
It is possible to hire the services of a porter / assistant, although we inform you that this service is not available in all locations and the payment of this service would be paid by the customer.
Orders will not be served in PO boxes.
In furniture, glass and mirrors are not included, as transportation agencies do not pick up furniture with glass or mirrors, since they will not be held responsible if they get broken.
For furniture in which the price is with the glasses included, we inform you that they are already compensated in the final price of the transport.
Shipping costs are indicated on the basket validation page at the beginning of the purchase process. They are also detailed at the end of the purchase process, before confirming the order. The price depends on the destination, weight and volume of product. Shipping costs will always be borne by the customer, unless they exceed a minimum purchase reflected on the website.
The User has fourteen (14) working days to return a product with which he is not satisfied (provided the product is raw and not made to measure as the esparto,) according to the requirements to exercise it that establishes the regulations, and specifically before sending an informative notice of withdrawal by the customer. Within this period, you can return the product to us (the return costs will be borne by the client. In case RusticosLara.com is responsible for the collection of the products, the refund amount will be passed on the amount established) together with the invoice.
Please return the goods by registered mail, or courier and with insurance that you can do with the transport company for the value of the product. This insurance will be necessary in case of spoilage or loss of the merchandise by the transport company. In any case, the eventual expenses of the return are borne by the consumer. According to the present right of return only products that are shipped with their original packaging, in new condition without any use will be accepted. Items that have been shipped damaged, used, or soiled by the customer will not be accepted.
In case of return of a product by mistake in the purchase by the customer must contact RusticosLara.com who will make the change for the correct product. The products will be returned to the address provided by Rusticoslara.com running the customer with the costs of return, in case it is RusticosLara.com who takes care of the return of the product will be charged the logistics costs for this service. All returns must be authorized by RusticosLara.com. The cost of return will be borne by the customer.
Returns to postage due will not be accepted. The customer must previously communicate his intention to return the product and the reason, so that once authorized the return is provided the address to which it must send it. The content will be analyzed and the change will be made by another product or the amount will be paid as agreed in the previous contact. All payments and economic returns will be made once the product has arrived at our facilities or the supplier and the condition of the product has been verified. Please contact us to set the refund and refund form.
There is a claim sheet available for the customer.